Helpdesk Software On Premise

By: Eliza Farannisa

Helpdesk Software On Premise – A Guide for Arkana Friends

Hello Arkana friends! As businesses continue to grow, customer support becomes an essential part of success. Keep your customers happy with a helpdesk software. A helpdesk software allows your business to manage customer queries and complaints with efficiency. As a result, your customers feel valued and satisfied, making them more likely to remain loyal to your business.

What is Helpdesk Software On Premise?

Helpdesk Software On Premise is a type of software that you install on your company’s servers or computers. It provides you with complete control of your support activities at your premises. This means that you can manage, monitor and track all customer support activities within your organization without using external servers, applications or online tools.

Benefits of Helpdesk Software On Premise

Here are some reasons why using On Premise software is beneficial for your business:

  • Security: On Premise software is secured, and data privacy is high since it is stored within the company’s premises.
  • Customization: It provides complete control over customization according to a company’s requirements.
  • Cost-effective: On Premise software eliminates subscription fees, which makes it cost-effective in the long run.
  • Integration with other systems: It is easy to integrate with other systems like CRMs, ERPs, and others.

When Should You Choose On Premise Software Over Cloud?

You should choose On Premise software over the cloud if any of these scenarios apply to your business:

  • You have strict data regulations and requires complete data privacy
  • You have a dedicated IT team to manage and maintain a software system
  • Customer support representatives work across multiple locations with limited internet connectivity
  • You have a high volume of service requests and need faster response times.
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Features of On Premise Software

On Premise Helpdesk software comes with a wide range of features depending on the provider. Here are some of the standard features that you should look out for:

  • Ticket Management: This feature allows you to track customer request from start to completion through an easy-to-use ticketing system.
  • Automated Responses: You can easily set up automated response templates to respond quickly to common customer queries.
  • Self-service portal: Your customers can create and manage their support tickets and access the knowledge base through a self-service portal.
  • Reporting and Analysis: This feature provides reports and real-time analysis that can help you better understand your customer support performance.
  • Multi-channel support: You can provide customer support through various channels like email, call, and social media.
  • SLA Management: This feature helps you to manage response and resolution times to meet Service Level Agreements.

Famous On Premise Software Providers

Here are some of the leading Helpdesk Software On Premise providers that you should consider:

  • Solarwinds Service Desk: A helpdesk software that helps in service management with a feature-rich dashboard and reporting capabilities.
  • ManageEngine Service Desk Plus: A flexible helpdesk software that supports customized workflows, third-party tools integration, and provides virtual and onsite support.
  • Zendesk: It works with a vast range of enterprise applications and provides advanced ticket management features.
  • Atlassian JIRA Service Desk: It provides quick installation and setup, agile workflows customization, and is easy-to-use even on mobile devices.

Conclusion

In summary, Helpdesk Software On Premise can provide complete control of support activities, security, cost-effectiveness, and easy integration with other systems. If your business has limited internet connectivity, strict data regulations, a dedicated IT team, and a high volume of service requests, choosing On Premise software is an excellent decision. It is best to research your options before making a final decision to select from the leading providers that suit your company’s requirement. Thank you for reading, Arkana friends! We hope this article helps you to select the best Helpdesk Software On Premise for your business.

See you again in another exciting article update!